Appointments/Entry

If a tenant or job has requested an appointment it will be inputted that way in the Service Fusion job.

When a job is inputted into Service Fusion, entrance instructions are collected:

• If landlord or management company instructions on where to pickup the key and any access code needs to be added.
• If appointment is requested or notice is required, that will need to be noted by updating the SUBSTATUS to Notice Required
  • Additionally update Permission to Enter in the Custom Fields Area

Check the custom fields on your app to see what is noted on the permission to enter:

You can click on the custom fields to get more info:

Here, you will see if Permission to Enter is granted or not. It will either say:

• Yes
• Yes (Implied)
• No
• Appointment Only

Please check the start and end date and arrival time window for when appointment was set up.