Phone

A soft phone is a program that runs on your computer or mobile phone which allows you to make and receive voice calls just as if you were using a office phone. Here are some instructions on setting up a soft phone with our server.

Mobile Devices

Most android devices have the ability to add internet accounts, however, Ryan has found it doesn't work great. There is also an app Zoiper, which works pretty good.

• Android

• iOS

Calling Out from Any Phone

1. Dial 5303432959 and wait for the options

2. Enter 4070 (RepairPro) or 5404 (Locale)

3. Enter pin (same digits as above) and #

4. Enter desired destination number

5. It will connect you and show the corresponding caller id (RepairPro/Locale) not the phone you are calling from.

PC

1. Download and install Jitsi

   1. https://jitsi.org

   2. select stable build for device of your choice

2. Create a SIP New Account

   1. File - Add New Account

   2. Network: SIP

   3. SIP ID: will be provided (example: 2500@voice.ipmchico.com)

   4. Password: will be provided (make sure remember password is checked)

   5. Click Add

3. Repeat for Each "Line" required.

4. To Add Google Chat & Contacts (optional)

   1. File - Add New Account

   2. Network: Google Talk

   3. Enter Username and Password

   4. Click Add

5. Confirm your headset is set as default device

   1. Tools - Options - Audio

   2. Make sure Audio In and Out are both your headset. It's a good idea to have your computer speakers used for notifications.

Making and Receiving Calls

https://jitsi.org/Documentation/UserDocumentation

In short click on the dial pad icon, or type a name in the search box. Before the call is made you will need to select what "line" you will use to dial out, if you have multiple lines. Make sure you are calling with the right caller id so you don't confuse customers!

Signing On and Off

It's important to sign off and on when you are working or not working. This way you won't get calls when you are not working, or chat messages. To sign off click on the "Online" (green) pull down and select global status of "Offline." Make sure to sign back to "Online" next time you want to receive or make phone calls. If you are an hourly employee its required you are "Online" whenever you are on the clock, so you can receive chats and phone calls.

You will need a headset for this to work best.