General Email

Processing a Common Email Box

We get emails to info@repairprochico.com that are general in nature. Here are details on how to respond to them.

Setup Generic Reply Address

• Setup your email box to send from the generic info@repairprochico.com. Make sure to change the From Name to RepairPro Chico

  • Instructions: https://www.ditoweb.com/blog/2013/12/sending-messages-from-group-address/

• Update your gmail settings to respond from sent to address

  • Open settings - Accounts

  • Under Send Mail As: Section

    • When replying to a message: Reply from the same address the message was sent to

General Rules for Responding

• Reply All when responding

• Make sure it's coming from info@repairprochico.com (not your email address)

Common Responses

Vendor Invoices

Invoices are sent to this box from vendors that need to be paid. If at all possible we want to setup AUTOMATIC PAYMENTS. We would prefer the vendor auto pays our credit card and sends us a invoice marked PAID only if they are willing.

1. Locate the Job in Service Fusion for the corresponding invoice

   1. If a job is closed,invoiced, or missing, you will need to add a new job

2. If vendor takes credit card.

   1. Call Vendor/Sub and remit payment via credit card. This can be done online if vendor accepts credit card.

   2. Input it as an expense Vendor Paid (after paying)

3. If vendor is setup on direct pay (ongoing vendors mainly, with per hour pay contracts)

   1. Input as expense Vendor Due

   2. Reimburse To: RepairPro, please do not put as non-reimbursable.

4. If vendor only accepts checks, input it as an expense Vendor Due and make note that vendor only accepts checks.

5. Reply back to info@repairprochico.com with PAID or INPUT TO BE PAID, and the job number. (Depending on what you select vendor due or paid).

More details on paying vendors

Question about a Job

Locate the job, find the details, then respond to the message (reply all so info@repairprochico) is included as a recipient

• It's good practice to include the job number for future reference in your response.