Appliance Repair/Replacement

Our Goal is to stock most commonly repaired appliances such as Fridges, Washers, Dryers, Dishwashers and Ranges.

Normal Appliances:

We do not repair appliances unless they are expensive, unique, part of a nice set, or not in stock. If a replacement appliance is in stock, DO NOT REPAIR IT. DO NOT DIAGNOSE IT. Instead follow the process below.

• Determine size and type of appliance (gas/electric etc)

• Pickup replacement appliance from Shop.

  • MUST BE LIKE KIND. Same approx size, COLOR (stainless for stainless, white for white etc).

• Deliver, install, and test new appliance. Make sure all connections are attached (drain hoses etc). Run a full cycle. Check for leaks and function. BE SURE TO HAVE THE DISPATCHER BILL APPLIANCE FROM INVENTORY IN SERVICE FUSION.

• Haul old appliance to the shop, tag it with the appropriate repair tag (Yellow). Indicate what isn't working. Input a NEW job for repair of this appliance and assign it to Kelly.

• Mark the original repair job complete.

• Once the appliance is repaired, it will be input into service fusion as inventory.

• IF NO INVENTORY IS IN STOCK, SEND ESTIMATE FOR NEW PURCHASE

Matching Sets:

A matching set is only applicable on more expensive color and brand matched sets. Having a matching set is not applicable for most units, however, new construction or other higher end units may have matching appliances. If that is the case there is an extra step to the above process; return the matching unit once it's repaired.

They only variant to this process is that if the unit is part of a NICE set. In this example, the first invoice would be for swapping of the replacement unit and a second job/invoice would be returning the repaired unit (parts only since they already paid for a replacement unit). The end result they pay for a temporary unit ($200 for example) and then pay for parts only on the repair for their unit once repaired. We get the unit back they paid $200 for.